Duty and Responsiblities

• Collect late customer information and provide data analysis for manager.
• Record the resolved data and report to management.
• Negotiate directly with customers and guarantors and cooperate with branches to resolves and Collect money form customers late.
• Train new credit officers on procedures and share good experience if late loan settlement.
• Need to increase good relations with branches and local authorities.
• Track late/ unpaid customers who work away from home or have their address changed.
• Set priorities, including defining strategies for dealing with late customers.
• Monitor customer promises and sensitivity.
• Collect as much money from late customers as possible.
• Have a clear plan and goals.
• Monitor the complaint process and resolve it regularly in each step.
• Provide information back to the manger of any non-cash activities.
• Increase honesty, clarity and high responsibility

Job Requirements

• Holding bachelor degree of Law/ Banking/ Finance or related field
• At least 2 years related working experience
• Has knowledge of microfinance and bank sector
• Understand about Operation Policy and Guideline of BNKC
  
• Understand Law, Regulation, Prakas and Announcement of NBC
  
• Advance Excel and be able to use computer program ( Core banking, Ms Office, Internet , Email )
• Ability to appropriately and effectively solve the problem by showing good problem solving and negotiation skill with all levels and various situations; good interpersonal and communication